Wednesday, June 10, 2009

Partnership with Digital Insight

On Monday, we announced a new partnership with Digital Insight, a major online banking vendor and a unit of Intuit. Through this partnership, Andera's online account opening and funding platform has been seamlessly integrated with DI's online banking system, and is being offered by DI to their large base of 1,600 financial institution clients. Our teams have spent the last several months coordinating roles, responsibilities, and processes, all in an effort to optimize the implementation and support experience for clients and to maximize their post-launch success.

The first joint customer was Legence Bank, who was nice enough to participate in our press release, and whose positive experience was real validation for the preparation done by the DI and Andera teams before going to market, as well as for our new Edition lineup which further contributed to an easy implementation process. They were a terrific first customer, engaged and on the ball, and were up and running within just a couple of weeks. Since then, we have seen similar experiences with a number of other joint clients.

Needless to say, we at Andera are very excited about this partnership. We've had a long and storied history with DI over the years, including several of them as competitors, and if you've been reading this blog long enough you'll recall I've always thought we'd be better off on the same team. Now that we've gotten to know them so well, their people are terrific, absolutely fanatical about customer experience and satisfaction, and totally committed to their clients' success. We're looking forward to a long and successful relationship.

0 comments:

Blog Counter